Our assessment programme for EFQM focuses on core areas of Business, Customers, People and Society. Each of these areas receives a score on performance.
We use the EFQM model to drive improvement in all areas of our group. Following the assessment action plans are developed and owned by the business. We are currently the only UK company to combine our internal IMS audits with our EFQM assessments.
In 2012 we achieved an increase in our average score again, to 476. Since 2004 our overall average score has been raised by 65%. In 2012 our Ringway Worcestershire business division reached a score of 600, progressing from 130 in 2006.
Please see our EFQM Model here.